Q & A

Frequently Asked Questions (FAQs)

Care Instructions

For Cotton Lycra Clothing (95% cotton, 5% lycra)

For longvivity of your Leafy Creations cotton lycra items, please:

- handwash in lukewarm water & line dry in the shade

You can throw cotton lycra items in the washing machine, but you just wont get as much wear out of them in the long run.

Please note, I have had a couple of complaints that Leafy Creations items have not lasted as long as the customer thought they should, however upon inquirey, it was found that the customers were wearing the items 2-4 days a week and had owned the items for over 2 years.  Considering they have been to festivals and had lots of fun in them alongside every day wear, I think that's pretty good wear from an item of clothing!  Given that, if they fall apart in a shorter time than expected, please contact me with photos and details so we can work something out AND so I can improve my creations!  I am always interested in and grateful for feed back that will help me improve and refine my designs.

If you have a fault in your item, or have torn them and they need fixing, I am happy to fix them for free if you post them to me :)  I want you to get as much wear out of your Leafies as possible!  

 

Shipping

All orders will ship within 3-5 business days from the date of order placement and payment. All packages will be sent via Australia Post.

Postal charges are based on the weight and size of your order. 

Charges are calculated and displayed before you make a payment.

Please purchase 'Tracking' if you want to be able to track your order.

We ship to anywhere in the world.

 

Customs, Duties & Taxes for outside of Australia
Please be aware with international orders; customs fees, duties, taxes and or brokerage fees may apply. Please check with your local government/customs agent to see if any fees apply. These
fees are not included in your order cost and are not handled by Leafy Creations. It is your responsibility to pay any fees that your government may require.

 

Accepted Payment Methods

Payments may be made via Paypal which accepts all major credit cards, online bank transfer, or you may pay directly to the shop over the phone via Visa or MasterCard. All merchandise must be paid for before items are posted
 

Returns Policy

All my products are high quality and have been produced with great care. I double check every item before sending it to you.
If however,  you receive a product that is damaged, has a production fault or doesn't match the description, I will happily refund you or replace your item. Please return the item to me and I'll refund your item/s and/or exchange the item for a new one.
If you have ordered the wrong size and want to swap your item for another, you can return the item for an exchange. Within Australia please provide a prepaid envelope with your return/s, international customers will need to pay all shipping costs. 
Conditions : Always contact us before you send any items back to us. All returned items have to be new, unworn and in their original condition. Leafy Creations reserves the right to refuse a refund or return if clothing shows any signs of wear and tear. Refund/return conditions apply till max 30 days after purchase. 

There are no returns for any clearance items.

 

Fabric and Print Colour information  

Sometimes there is slight colour variation between what your screen colours look like compared to what my screen colours look like. It can be really difficult to make purples look the correct shade on a computer screen.  I have done my best on my end to get the colours accurate, so perhaps if you are concerned, check the colours on a different screen and make sure you have any twilight or f.lux program (for changing the blue blacklighting to red as the sun goes down - I highly reccomend checking these out if you don't know what they are) switched off.  Also, my printers love to give me a slight different shade of print colour every batch!  I am doing my best to get consistency with their printing and my photographs so you know as best as possible what colours you are ordering. If you are really dissapointed in something you have received, please contact me so we can work out a soloution together.  (Just so you know, this has only happened once!) 
 

 

Stock Availability

Everything on the website is in stock and ready to ship. However, if it occurs that you order an item that is out of stock you will be contacted asap. If this occurs I will offer you a different item in the same price range, and if that is not to your liking you will be issued a full refund.